Establishment of agreement

Thank You for choosing Us as your remote IT support service.

The terms and conditions that are set out below govern the Services we provide to You. It is important that You read these terms before You begin using the because when You commence an agreement with us, or use the Services for the first time:

(1)            You are confirming that You have not only read these terms but that You agree to be bound by them when using the Services; and

(2)            a legally binding agreement is formed between Us and You.

Once You have accepted the terms of this agreement by taking out a plan subscription You agree to waive any right You may have to assert that the fact that You indicated Your acceptance of this agreement electronically does not constitute actual acceptance.

Acceptance of other terms

As well as the terms set out in this agreement, You agree to be bound by the following policies in place with respect to the use of the Services from time to time:

(1)            any specific terms and conditions agreed in writing with Us from time to time; and

(2)            any Acceptable Use Policy we may decide to implement from time to time.

Amendment to terms

It may become necessary for Us to change the terms of this agreement from time to time. If so We will publish notice of changes on our website and will date those changes.

For example, We will send You an e-mail which either sets out the new terms or which notifies You of the new terms as posted on Our website. If We send such an e-mail to You then You will be deemed to have read the new terms upon receipt of that e-mail and Your subsequent use of the Services constitutes acceptance by You of the amended agreement.

Contact details

You will see from the terms of this agreement that there are some important things at which We will need to provide You notice. It is therefore essential that You ensure that the contact details You provide to Us are correct and remain correct during the term of this agreement.

If the details We have are not correct and We send You a notice using those details:

(1)            You will be deemed to have received the relevant notice; and

(2)            We will not be liable in any way for any loss You suffer as a result of not having received the notice.

Definitions

To make this agreement easier to read We have used terms that have specific definitions. These terms appear in this agreement with a capital letter as their first letter and when they are used they have the meaning set out at the end of this agreement.

Order Process

You may order our Service Plan though our online Ordering Portal at www.teconix.com . Once Teconix accepts the Plan Order submitted by you, you will then receive a email from Teconix on the email address provided by You. We reserve the right to refuse a order without notice.

Undertaking

Subject to our Terms and Conditions, Teconix will address your support request using commercially reasonable efforts in providing appropriate. In most cases, Teconix will attempt to diagnose your problems through online chat, email, phone, support ticket or remote access.

Payment

Your support service will be available once you have made payment in full for Services ordered. All payments against the plan will be collected by Pitstop 101 on behalf of Teconix. If You pay by credit card the transaction will show on your records as Pitstop 101. Payment may also be made to our PayPal account. Teconix has no obligation to provide a service if the payment as required is not made.

You understand that our Service Plans are billed yearly only. Our Service Plan fees are subject to price increase or decrease without notice, in which your next subscription amount charged will be adjusted to reflect a price rise or price fall.

When You exceed your monthly ‘talk time’ allocated for phone support you will be notified by the phone operator and will be charged an additional amount per minute for the overuse of phone support. This overtime charge amount is advertised on our website www.teconix.com and must be observed.

Your service plan will expire exactly one year from when You ordered and paid for the service plan. You will be notified and invoiced 30 days prior to service plan expiry. If payment is not received by due date it will be assumed the service is no longer provided and your subscription will be deleted.

Credit Card Debit Billing

You may be asked to provide us with credit card details from a card issuer that we accept in order to activate your Service.  You may store these details securely on our system for easy yearly auto debit. You will be notified when we intend to debit your credit card ahead of time. If You do not choose to store your credit card details with us you will need to ensure you may payment manually as required

Renewal Policy

You may choose to set your subscription to auto renew by storing credit card details with us. If those details are valid at the time of renewal your service plan will be renewed for another year and you will be notified of this outcome via email. If your automated payment is rejected you will be notified via email and will have 48hrs to correct the payment to avoid account deletion.

All renewals must be place before or on the given expiry date. Failure to renew your service plan will result in account suspension, which will result in no longer being able to access our support services. 

Refund Policy

There will be no refunds, all service plan subscriptions are final and non-transferrable. 

No Prohibited Use

As a condition of your use of our Service Plans, you will not use the service for any purpose that is unlawful or prohibited by these Terms of Use. You may not use the service  in any manner that could damage, disable, or impair any of the Teconix infrastructure. You may not attempt to gain unauthorised access to the Teconix client portal, through hacking, password mining or any other means.

Fair Use Policy

Although Teconix has no limits with the amount of support requests received through our online support portal we do reserve the right to enforce a fair usage policy where required. At our discretion, if a subscription based plan user is found to be exceeding the level of use reasonably expected by someone using a subscription based support plan, then Teconix reserves the right to suspend or terminate the users subscription plan. If we determine the subscription plan is being used by someone else other then the account holder or being used for a device not registered on our system, we will terminate that subscription without notice.

Use of Communication Services

You agree to use our communication services to only post, send and receive messages and material that are related to your subscription plan requests. You agree not to reproduce emails, messages or phone recordings made by Teconix without our prior permission.

You agree not to transmit illegal material via our services, such as: warez, pornography, viruses, malware & spyware.

You agree not to abuse, harass, stalk, threaten or otherwise violate the legal rights of Teconix operators, they are here to help you.

User Responsibility

When using our support services, you agree that you will:

Cooperate with Teconix support staff. We will use commercially reasonable efforts to provide the support to you. Most issues can be corrected as a result of close cooperation between you and our support staff. Please listen carefully to support staff and follow instructions provided.

You must be able to easily explain to us the steps you have taken so we may try to replicate a issue you’re having.

You must have full unrestricted access to the software and/or hardware you are enquiring about. You must have necessary login details required on your system.

Data Backup: Teconix shall under no circumstance be responsible for any lost or corrupted software or data. We will recoming that you maintain a complete backup of your system on a regular basis, we may even instruct you on how to do this as part of your subscription service.

Availability of Service

You hereby acknowledge that circumstances outside of Teconix’s reasonable control (e.g., acts of God, wars, cyber terrorism, strikes, riots, sabotage, fires or the like) may cause large delays in Teconix’s ability to provide support to You. You hereby agree that Teconix shall not be liable to you or any third party for any direct or indirect damages whatsoever, resulting from such delays.

All prices mentioned are in AUD. Unlimited remote tech support is subject to our fair use policy and plan guidelines. 24/7 tech support via a ticketing system or IM / Remote desktop / phone during working hours.  Although TECONIX makes every effort to respond immediately to assist customers and is our intention to provide an outstanding service with fast response times, TECONIX however may take longer during busier periods as per following guidelines. Response time  within two hours from the time the request is received during business hours.  Response time for ticketed support outside business hours may be longer from the time the request is received, but we make every effort to resolve issues and respond to customers as oon as possible.

Affiliate program applies only when referrals are made direct to the TECONIX website using the referral link and is not valid when combined with other offers or other offers from promotional sites.   

Exclusions from Support Services

"Services" shall not include the following:

any activity not covered by the terms of a subscription plan listed on our website;

problem diagnosis and support that may not be completed because of a hardware or software problem that is out of our control. Where the software issue is bug/code related we will however refer you to the developers help options.

Any support for software that is out of scope or not mentioned in our plan breakdown;

Any support for third party software that is in excess of 3 years out of date.

Third Party Software Install Agreement

As part of ourServices, Teconix may suggest certain to install third party applications to resolve a technical issue. If you choose to install or otherwise use any third party services, your use of any such software services is subject to the terms of service of such third party service provider. 

Limitation of liability

Limitation of Liability

Subject to the law

Any matters set out in this clause are subject at all times to the law and while the limitations contained in this clause apply to the fullest extent possible, they do not apply if the Law prevents them from so applying.

Direct damages

If We are liable to You for direct damages, then the amount of our liability is limited to the amount paid by You under this agreement.

Indirect damages

Under no circumstances will we be liable for any indirect damages (including but not limited to loss of profits, loss of revenue, loss of opportunity, loss of productivity, loss of goodwill and business interruption) suffered by You which arise from Your use of the Services under this agreement.

Claims by third parties

The Services may allow you  to facilitate making arrangements with and exchanging or making available information to, third parties. Because We do not have any control over those matters We are not liable under any circumstances for any Claim made against You by a third party that arises as a result of them.

We are also not liable under any circumstances for any Claim that arises as a result of any material or information contained within the Customer Data.

Your indemnity

It is an essential term of this agreement that You indemnify Us against any Claim for which We are not liable under this clause including as a result of any breach of this agreement by You.