WHAT WE SUPPORT

  • Computers - Desktops & Laptops / Notebooks
  • Microsoft operating systems - XP, Vista & Windows 7
  • PC Security - antivirus, spyware removal, firewall
  • Microsoft Office Suite of programs
  • Internet browsers - IE, Firefox, Chrome, Safari, Opera
  • Email setup - Outlook, Live, Thunderbird etc
  • CD / DVD burning
  • Electronic Equipment - Web cameras, PSP, Playstation, Headsets, LCD TV's, Bluetooth devices, 2 way radio
  • Multimedia - Quicktime, Windows Media, iTunes
  • PC Utilities - Compression, backup, system tuning and updates
  • Questions on anything internet related
  • Network Devices - Cisco Routers / Switches / hubs
  • Wireless Devices - IP Phone, Router, D-link, Linksys, IEEE 802.11 etc
  • Servers - Windows NT, MS Exchange, Windows 2000, 2003, 2008, XP, Vista, 7
  • Mobile Phones 
  • Hardware - Printers, Faxes, Scanners, Xerox photocopiers
  • Networking: 
  • LAN and WAN Technologies, VLAN and Trunk Configuration, Proxy and IP Filter rules configuration, VPN Configuration, inter VLAN routing configuration, VTP, ACL, NAT, STP, RSTP, Domain Administration, Active Directory, Backup and Recovery, ISA Server Management, DHCP, and DNS
  • Software/Tools: 
  • freeFTPD sFTP server, Swish Max, Dreamweaver, Adobe Photoshop, Macromedia Flash, Windows Movie Maker, Microsoft Office, Open Office and other 3rd party tools used in removing Malware, Spyware and Viruses.
  • VPN (Virtual Private Network), Proxy/IP filter rules, NAT (Network Address Translation), and Port filtering configuration - Manage Disaster Recovery site network connectivity.
  • Regular back-up of configurations and event logs. • Cisco 2821 and HP Procurve 7102DL router:
  • ACL (Access Control List), VLAN and Trunk configuration.
Remote Support
 
When/if instructed by your support technician launch the following application by clicking below. It will launch a remote access session to allow the technician to connect to your PC and remotely control it. You may also initiate a chat session with our remote support technicians by clicking 'Chat with me'. If a technician is available they will respond shortly.

If using crossloop for the first time please follow the directions carefully on how to install the software to allow for remote access if needed.