Q - We already have our own IT Technical Team / Department?
A - Does your tech team work 24 / 7 / 365 days per year? If not then you will benefit from having your own TECONIX Technical team that can resolve and fix all kinds of problems associated with a large range of devices and software long after your office tech team has gone. Not only that, with TECONIX will support you whether you are at the Office or on Public transport or at home as we support all kinds of devices including software - Click here for our continually updated list of what we support

Q - I sometimes work back at the Office, and can't really access our tech guys here if they have already left for the day. If i was to purchase one of the low cost packages with TECONIX, would that entitle me to utilise the Tech Service after office hours and at home?
A - Yes, Absolutely it does! You will be entitled to the technical Support Service whether you are at the office during the day even when your tech team is busy helping someone else or after hours when your tech team is long gone. 

Yes, of course, your membership with TECONIX follows you wherever you are, and that of course is also at your home.

Q - Is the SilverTEC package really only $85 / year?
A - Yes, the SilverTEC package is Only $85 / year, you get Technical Support from our Team of genius technicians 24 / 7 / 365 days per year, day or night around the clock all year round, anytime, anywhere. the SilverTEC package is yours for only $85 / year - Yes that is your total payment for the entire year including weekends. For all our cost-effective 24 / 7 Tech Support plans click here

All our Tech Support packages are low cost and cost effective so you will experience Expert technical Support from our genius technicians for a very low cost all year round and get Great value for your money. For all our cost-effective 24 / 7 Tech Support plans click here

Q - Let's say that I become a member of TECONIX in September, will I be able to access all your new Support Services that come onboard after September or am I limited to services offered at the time of joining ?
A - All members of TECONIX will benefit from our extensive and continually growing list of devices / hardware / software we Support at all times.  What this means is that as we add new Support services to our growing list, our TECONIX members will be notified via a Newsletter so that they can immediately take advantage of those any time.

Q - Do all your Tech Support packages offer 24 / 7 / 365 days a year Tech Support?
A - Yes, that is correct, all our packages offer continuous non-stop 24 / 7 / 365 days per year Tech support, which is really convenient for all our members - no need to be wandering, what is the best time to call or communicate with the TECONIX Team? just contact us anytime, from anywhere on the Globe and we will be there for you. Whatever time suits you is fine with us.

Q - If I need Support with a certain type of software that is not currently Supported at TECONIX, will I be able to receive support for that software eventually?
A - Yes, our objective at TECONIX is to offer Technical Support to all our members for an extensive list of hardware / software / devices which makes us very interested in training our Technicians to be experts in supporting our members in anything they may require. What we suggest is that if you need to make us aware of any software or devices you need Support with, that you let one of our Technicians know about it and they will forward this to Management for consideration.

Q - When I refer customers to TECONIX, am I entitled to receive a reward of 5% depending on the package that the refered customer purchases, or does it depend on what kind of membership I have with TECONIX?
A - When you refer customers to TECONIX you will receive a 5% reward of the the customer's package price, so for instance if your refered customer purchases a PlatinumTEC package currently worth $159 / year, you will receive 5% of $159 which is payable monthly.